First and Second Line IT Support Assistant

Second Line Support

Ref: 189Wednesday 13 October 2021

Join a friendly group in Somerset in a first/second line support role. Salary is £22k-25k p.a.

A leading employer in Somerset is looking for an IT Support Engineer to provide 1st and 2nd line IT support to around 70 users at a couple of locations. 

Role: First and Second Line Support Assistant 
Salary: up to £25k p.a. (maybe more for the right candidate)
Location: Yeovil, Somerset 

The main duties and responsibilities within this role are varied: you will monitor and maintain LAN and Wireless hardware, server backups as well as client/server software and service packs. You will perform on-site and remote technical support, create and maintain existing technical documentation and provide network and desktop support to all users across several locations. 

We are looking for a bright, confident individual with a solid technical support skill-set centred around Microsoft Office 365 administration and networking. Hardware knowledge and mobile equipment experience (iPhones, iPads, Tablets etc...) will also help. 

Reporting experience, Infor Syteline, PowerBI, Excel or SRSS skills will move your CV to the top of the 'hypothetical pile' of CVs but aren't strictly required. 

You'll need to be a self-starter who is approachable and customer focussed. You'll need to be adept at explaining technical issues to non-technical people and not afraid to work on your own for large parts of the day, although you'll be working with two colleagues in the IT team. 

Salary is around £25k p.a. depending upon experience (more may be considered for the right person). You can expect 23 days holiday plus bank holidays and an opportunity to progress and a natural career path into more senior roles when you excel in this position. 

Send me your CV for immediate consideration. 

prosperIS is a recruitment consultancy specialised in the provision of skilled IT support staff, first line and second line support engineers and IT Administrators or IT Assistants.  

We believe this IT Support Engineer role is commutable from many parts of Somerset including Yeovil, Sherborne, Chard, Warminster, Glastonbury and Shepton Mallet. 

prosperIS and our Client are equal opportunity employers. No terminology used in this advert is intended to discriminate on the grounds of age, sex, race, religion, disability etc...