First/Second Line IT Helpdesk Assistant

Second Line Support

Ref: 262Wednesday 11 January 2023

Join a friendly group in Somerset in a first/second line IT support role. Salary is £25k-30k p.a.

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This is a fantastic opportunity for someone with First and ideally some second-line IT Support experience to develop a long-term career with a fast-growing Company as an IT Helpdesk Assistant. The company also offers training and genuine career opportunities for those that excel. 

        Role: IT Helpdesk Assistant 
        Location: Somerset
        Salary: £25k - £30k p.a. (depending upon skills and experience) plus Bonus and Benefits
        Job Type: Full Time/Permanent. 

You will have good technical IT knowledge and be able to communicate effectively to understand the problem and explain its solution. 

What you would be doing...

  • First and second-line IT support – answering calls and emails from members of staff and providing initial guidance
  • Logging all issues raised and providing end users updates on their support issues

  • Work with 3rd party suppliers on more complex problems before escalating them to the System Administrator.

  • Administering and creating users with Active Directory

  • Maintain IT team documentation in coordination with the IT Manager

  • Conducting regular morning checks on essential office IT equipment including meeting rooms and AV kit.

  • Maintaining front line office IT equipment – laptops, desktops, thin clients, printers etc

  • Phone system support

  • User induction and training on Microsoft and 3rd party products

What we are looking for...


  • At least six months of commercial experience in first-line support on Microsoft platforms (experience of supporting users within a corporate network)

  • Experience of Active Directory – managing users and computers

  • Experience of Microsoft Windows operating system, MS Office suite and MS 365 services

  • Experience of using and supporting Microsoft Teams including its wider features

  • Excellent communication skills and the ability to deal with staff at all levels of the business

Beneficial skills/experience that will help:

  • Experience of or exposure to...

    • Zendesk

    • Exchange Online

    • Microsoft Dynamics

    • Infor Syteline

    • Mac support

    • Supporting video conferencing equipment

    • User training

    • Thin client / RDS

    • PowerBI

    • Professional certification (Microsoft, ITIL etc)

    • Experience of working within ITIL or SDI frameworks

Why Apply:

  • Fast Career progression is possible as you'll be trained up to provide 2nd line Support if this is something you haven't performed yet! 

  • This is a fantastic opportunity to work in a fast-paced and motivated team environment.

  • You'll have the opportunity to learn new skills, develop your careeer and your own progress will be prioritised.

  • This role comes with a wide range of variety in duties, and whilst primarily a desk-based role, there will be opportunity for onsite visits and remote working

  • Competitive salary with a bonus scheme for all employees

Send me your CV for immediate consideration. Prompt feedback is guaranteed and our Client has blank interview slots in his diary to fill.  

prosperIS is a recruitment consultancy specialised in the provision of skilled IT support staff, first-line and second-line support engineers, and IT Administrators or IT Assistants.  

We believe this IT Support Engineer role is commutable from many parts of Somerset including Yeovil, Sherborne, Chard, Warminster, Glastonbury, and Shepton Mallet. 

prosperIS and our Client are equal-opportunity employers. No terminology used in this advert is intended to discriminate on the grounds of age, sex, race, religion, disability etc...