IT Helpdesk Assistant

Helpdesk/1st Line Support

Ref: 189Wednesday 24 November 2021

Join a friendly group in Somerset in a first line IT support role. Salary is £23k-27k p.a.

Can you explain complex solutions to intricate problems and will thrive on helping people reach their goals? We’re looking for team-oriented, highly motivated professional with a background in IT.

This is a fantastic opportunity for someone with solid First line support experience to develop a long-term career with a fast-growing Company as an IT Helpdesk Assistant. The company also offers training and genuine career opportunities for those that excel.

        Role: IT Helpdesk Assistant 
        Location: Somerset
        Salary: £23-£27k p.a. (depending upon skills and experience) plus Bonus and Benefits
        Job Type: Full Time/Permanent. 

You will have good technical IT knowledge and be able to communicate effectively to understand the problem and explain its solution. 

 

What you would be doing...
 

  • Front line support – answering calls and emails from members of staff and providing initial guidance

  • Logging all issues raised and providing end users updates on their support issues

  • Work with 3rd party suppliers on more complex problems before escalating to the System Administrator.

  • Administering and creating users with Active Directory

  • Maintain IT team documentation in coordination with the IT Manager

  • Conducting regular morning checks on essential office IT equipment including meeting rooms and AV kit.

  • Maintaining front line office IT equipment – laptops, desktops, thin clients, printers etc

  • Phone system support

  • User inductions and training on Microsoft and 3rd party products


What we are looking for...

Essential:

  • At least six months of commercial experience in first-line support on Microsoft platforms (experience of supporting users within a corporate network)

  • Experience of Active Directory – managing users and computers

  • Experience of Microsoft Windows operating system, MS Office suite and MS 365 services

  • Experience of using and supporting Microsoft Teams including its wider features

  • Excellent communication skills and the ability to deal with staff at all levels of the business


Beneficial skills/experience that will help:

  • Experience of or exposure to...

    • Zendesk

    • Exchange Online

    • Microsoft Dynamics

    • Infor Syteline

    • Mac support

    • Supporting video conferencing equipment

    • User training

    • Thin client / RDS

    • PowerBI

    • Professional certification (Microsoft, ITIL etc)

    • Experience of working within ITIL or SDI frameworks

Why Apply:

  • Fast Career progression is possible as you'll be trained up to provide 2nd line Support if this is something you haven't performed yet! 

  • This is a fantastic opportunity to work in a fast-paced and motivated team environment.

  • You'll have the opportunity to learn new skills, develop your careeer and your own progress will be prioritised.

  • This role comes with a wide range of variety in duties, and whilst primarily a desk-based role, there will be opportunity for onsite visits and remote working

  • Competitive salary with a bonus scheme for all employees


Send me your CV for immediate consideration. Prompt feedback is guaranteed and our Client has blank interview slots in his diary to fill.  

prosperIS is a recruitment consultancy specialised in the provision of skilled IT support staff, first line and second line support engineers and IT Administrators or IT Assistants.  

We believe this IT Support Engineer role is commutable from many parts of Somerset including Yeovil, Sherborne, Chard, Warminster, Glastonbury and Shepton Mallet. 

prosperIS and our Client are equal opportunity employers. No terminology used in this advert is intended to discriminate on the grounds of age, sex, race, religion, disability etc...